Return & Cancellation Policy
Cartcafe’s return and cancellation policies
At Cartcafe, we aim to get you the best of the products. For each order, we ensure glitch free shopping experience. With us, you can be rest assured that you would get the best of products at the best of prices.
The products sold at Cartcafe are 100% genuine and brand new. Just in case you have received a product that is damaged, broken, defective or not as described on the website, you can easily return the product through our simple return policy.
The most probable resolution of your problem would be replacement of the product. Other resolutions include exchange of product or refund within 30 days.
How do I return an item on Cartcafe?
You can easily return the product using our easy return policy –
· We have a 7 day return policy
· Contact us and provide the correct Order ID
· Our customer support team would guide you through the entire return process
Please ensure that the product, which you wish to return, is unused. In addition to that, kindly keep all the price tags, original packing, labels etc. intact.
How to exchange an order on Cartcafe?
If you are not satisfied with your product purchased on Cartcafe you can easily exchange it. Exchange is subject to availability of stock with the particular seller. If the product is out of stock, we would refund you the entire amount.
What is the process of pick up?
Once you have requested the replacement of a product, you can send back the product to us, shipping charges of which shall be barred by the customer . Please ensure that the product, which you wish to return, is unused. In addition to that, kindly keep all the price tags, original packing, labels etc. intact. The customer has to bear the charges for return and refund.
The customer support team would give you a Return ID. Kindly mention this ID on the package so that it becomes easy to acknowledge your return. The replacement/refund would be initiated as soon as we receive the product.